Booking Terms & Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Salter Brothers Luxury Collection. 

These terms and conditions apply to bookings you make with us over the phone, via chat, via email, in-person or online. 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Our Change and Cancellation Fees

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellations fees apply to our standard rate packages and bookings (including online bookings and bookings made over the phone, via chat, by email or in person). Please refer back to your confirmation received at the time of booking as special packages and rates will be marked as non-refundable in which the below does not apply. Please note that credit card fees are non-refundable.

To confirm your reservation, we require a credit card for guarantee purposes.

All rates are subject to availability and subject to change withing notice.

Best Flexible Rates, Stay Longer Rates

Date changes or booking cancellations to confirmed bookings within 14 days of arrival will incur a 100% amendment/cancellation fee.

Early Bird Rates

These rates require full prepayment at the time of booking and are non-refundable and non-changeable.

Fully Prepaid Rates

These rates require full prepayment at the time of booking and are non-refundable and non-changeable.

Seasonal Packages and Promotional rates

The booking terms and conditions for these rates vary. Please refer to the confirmation email received at the time of booking, this will detail the terms and conditions based on the rate selected.

Kingsford x Sofitel Luxury Getaway

Terms and conditions: The offer is subject to availability, and advance reservations are recommended. Full prepayment is required at the time of booking. The offer cannot be combined with any other promotions or discounts. This package is non-refundable, non-amendable and cannot be exchanged for cash. The offer is only available for direct bookings. The offer is only valid for use within the same retreat as the booking. The offer is available per stay, not per night. The offer is bookable from 17/09/2024 to 31/12/2025. The offer is valid for stays between 17/09/2024 to 31/12/2025 additional nights can be booked. Please note that certain room types may be excluded from the offer. The offer is available for a limited time only. Subject to change without notice. The offer is not valid for group bookings. The offer is valid for new bookings only. The prices displayed during the sale period are subject to change without notice.

Group Bookings

Guest can book accommodation services for themselves and additional guests, with the ability to reserve up to five rooms. If the reservation exceeds this limit, it will be classified as a group booking and subject to the corresponding terms and conditions. For detailed information on group reservations, including booking terms and conditions, please email [email protected].

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation due to illness, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel.

Refunds

Where applicable, refunds will be processed back to your original method of payment. Please note that credit card fees are non-refundable.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The prices quoted over the phone, via chat by email or in-person are subject to change thereafter. Availability can change at any time

Credit Card Fees

The following fees apply for credit card payments: 2% Visa Debit or Credit and Mastercard Debit or Credit and American Express and 2.5% Union Pay. There are no additional fees for EFTPOS, direct deposit or cash payments. Please note we do not accept Diners Club.

Liability

To the extent permitted by law, neither Salter Brothers Luxury Collection nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Guests are expected to comply with all rules, regulations and instructions at the hotel, including but not limited to security procedures, health and safety procedures and registration requirements.

The hotel shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable.

Any damages caused, willfully or otherwise, by guests may incur a charge proportionate to the replacement or repair of the damage including lost revenue if a room or space is unable to be sold or used due to damage caused.

Special Requirements

Please advise any special requirements you may have for your travel arrangements such as special meals, room type or disabled access.

Privacy Policy

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at https://kingsfordbarossa.com.au/privacy-policy/. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book an experience for you), we are permitted to disclose your personal information to external recipients. Such recipients may include the travel service providers (e.g. tour providers) with whom you make a booking. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person, you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Governing Law

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 31 May 2024. Terms and conditions are subject to change without notice.

Orleana Restaurant Terms & Conditions

• To take this booking we require a credit card pre-authorisation. Your card will not be charged at the time of the booking.
• If you cancel within 48 hours of your booking or do not show up, the authorisation amount will be taken as specified.
• Should your reservation date fall on a public holiday a surcharge of 15% will apply to all food and beverage prices
• If you use our Sites and Services, you will receive communication via electronic messages, including email and text message/SMS
• As a courtesy you agree to contact the restaurant if you have any changes, updates or need to cancel your reservation.
• Your reservation will be allocated to the best available table at the time of your reservation in the venue you have chosen.
• Please include any special dietary requests at the time of booking, we cannot promise to cater to dietary requirements if we are informed on arrival.
• We are a fully cashless venue.